State Farm® Insurance Agent Todd Durflinger
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Deb Park
October 19, 2025
5
out of
5
rating by Deb Park
"I can always trust Audrey with anything when I call. I really appreciate her help and professionalism. I need to buy her a coffee or whatever her favorite drink is for as much as I call. Thank you Audrey!"
We responded:
"Deb, thank you for your kind words! I'm happy to hear that Audrey was able to assist you so effectively. We look forward to chatting with you again soon. If you need anything, don't hesitate to reach out. - Todd Durflinger - State Farm Insurance Agent, Hutto, TX"
Ina Jamac
October 17, 2025
5
out of
5
rating by Ina Jamac
"Audrey has been absolutely amazing! She’s always responsive, professional, and incredibly helpful every time I get her on the line. I have both my home and auto insurance with them, and thanks to her outstanding customer service, I feel proud and happy to stay with State Farm. Audrey truly makes the difference — she’s the kind of person who turns an insurance call into a great experience! Keep up the amazing work, Audrey!"
We responded:
"Thank you for your wonderful feedback, Ina! I'm delighted to hear that Audrey has been so responsive and helpful with your insurance needs. It's fantastic to know that her service makes such a positive impact on your experience with us. We appreciate your loyalty and are here for any assistance you may need in the future. Thanks for choosing us!"
Sambasiva Nagabhyru
October 17, 2025
5
out of
5
rating by Sambasiva Nagabhyru
"Great customer experience, Audrey helped me navigate through different policy options for a new car."
We responded:
"Thank you, Sambasiva! I'm happy to hear that Audrey provided you with a great experience while exploring insurance options. Our team is dedicated to making the process as smooth as possible. Let us know if there's anything else we can assist you with!"
Deborah Jackson
October 16, 2025
5
out of
5
rating by Deborah Jackson
"I recently had the pleasure of talking to Audrey over the phone. She was friendly, knowledgeable, and promptly responded to all my questions. Thanks Audrey"
We responded:
"Thank you for your review, Deborah! I'm happy to hear that Audrey provided you with friendly and knowledgeable service. We appreciate your feedback and are always here to assist with any questions you may have. Thanks for choosing us!"
reiley
October 16, 2025
5
out of
5
rating by reiley
"They are very helpful and understanding, i also love how they personally care about their customers. Especially Audrey, she has been the best help with everything!"
We responded:
"Thank you, Reiley! I'm so glad to hear that you found our team helpful and caring. Audrey is indeed a valuable part of our office, and I'm happy she could assist you so well. If you ever need anything else, feel free to reach out!"
alissa leon
October 15, 2025
5
out of
5
rating by alissa leon
"I recently switched my car insurance and had the absolute pleasure of working with Summer. She made the whole process incredibly easy and stress-free. Summer took the time to explain everything clearly, answered all my questions, and helped me find the best coverage at a great price. Her professionalism and kindness truly stood out. I’m so glad I made the switch — thanks to Summer, it was one of the best decisions I’ve made. Highly recommend!"
We responded:
"Thank you, Alissa! I'm delighted to hear about your positive experience with Summer. Her dedication to making the process smooth and informative is something we truly value. We're happy you chose us for your insurance needs. If you have any more questions or need assistance, feel free to reach out!"
Andrew Vidouria
October 7, 2025
5
out of
5
rating by Andrew Vidouria
"Very friendly phone service, appreciate her full attention. Thanks for everything."
We responded:
"Thank you, Andrew! I'm happy to hear that you appreciated the friendly and attentive phone service. We strive to provide the best experience for our customers. Let us know if there's anything else we can assist you with!"
Chris Donsbach
October 3, 2025
5
out of
5
rating by Chris Donsbach
"Id say if youre on the fence about switching to a new insurance I would give them a call. Summer is professional and respectful but also really nice. The atmosphere she brings makes you forget youre talking to your insurance, and makes it feel more like a nice talk with your friend who happens to know a lot about insurance. They have always found a great policy within my budget and exceeded my expectations as well. In fact they ended up covering more for less. Thank you for a breath of fresh air in a world of tedious and monotonous tasks and chores!"
We responded:
"Chris, thank you for your fantastic feedback! I'm delighted to hear that Summer made your experience feel friendly and enjoyable while also finding a policy that fits your budget. It's wonderful to know that we could exceed your expectations. If you ever need anything else, feel free to reach out!"
Shayleigh K
October 2, 2025
5
out of
5
rating by Shayleigh K
"Jerica was very helpful! Quick and simple process! answered any questions I had !"
We responded:
"Thank you, Shayleigh! I'm happy to hear that Jerica was able to assist you effectively. We always aim to make the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
Mary Jackson
September 26, 2025
5
out of
5
rating by Mary Jackson
"Customer service representative was professional and knowledgeable about insurance we needed it was a nice experience."
We responded:
"Thank you, Mary! I'm happy to know that our customer service representative provided you with a professional and knowledgeable experience. We’re committed to offering the best service possible. Let us know if we can help with anything else!"
Alisa Maria (Astanz91)
September 24, 2025
5
out of
5
rating by Alisa Maria (Astanz91)
"I've been with this office for a few years and have gone through multiple vehicles. They have always taken care of me and I appreciate so much that they let me text or email instead of talking on the phone. Just added a new vehicle to the policy today and Audrey got me settled and insured in about an hour all through text. Thanks a bunch!"
We responded:
"Thank you, Alisa Maria, for sharing your experience! I'm happy to know that our office has consistently met your needs over the years. Audrey and the team are dedicated to making the process as convenient as possible, and it's great to hear that texting worked well for you. Let us know if there's anything else we can assist you with!"
Cameron Adil
September 24, 2025
5
out of
5
rating by Cameron Adil
"Amanda Durflinger was amazing, I been working with her for a while until she got me the right coverage that I need, very professional and pleasant to talk to, If you shopping around for new policy she's the one to go to."
We responded:
"Cameron, thank you for your wonderful feedback! I'm happy to hear that Amanda provided you with the coverage you needed and made the process enjoyable. We appreciate your trust in us and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
lewis reyna
September 19, 2025
5
out of
5
rating by lewis reyna
"Easy process to start my policy with state farm. Jerica was super helpful and friendly. Overall goid experience."
We responded:
"Thank you for your feedback, Lewis! I'm happy to hear that starting your policy was a smooth experience and that Jerica provided helpful and friendly service. We appreciate your support and are here if you need anything else!"
mj77mj77
September 13, 2025
5
out of
5
rating by mj77mj77
"We recently had to have our roof replaced. We were very impressed that Julie Storino contacted us regarding the possibility of a premium reduction as a result of the new roof. Not often that the customer is being made aware of discounts available to them without having to ask. We really appreciate you Julie, and all your help!"
Mary Evans
September 12, 2025
5
out of
5
rating by Mary Evans
"Jerica made the process of switching our insurance so easy! She was responsive & efficient & I highly recommend her."
We responded:
"Thank you, Mary! I'm happy to hear that Jerica made your insurance switch seamless and efficient. Your recommendation means a lot to us. If there's anything else we can assist with, feel free to reach out!"
Alejandro Cardona
September 3, 2025
5
out of
5
rating by Alejandro Cardona
"I interacted with Summer Brindza. My previous insurer increased my premium +40% and she was really helpful in trying to get the price down with State Farm. So far, it's been a great experience."
We responded:
"Alejandro, thank you for sharing your experience! I'm glad to hear that Summer was able to assist you with your insurance needs. It's wonderful to know that you're having a positive experience with us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Nicholas Choi
August 21, 2025
5
out of
5
rating by Nicholas Choi
"Amanda was a great help getting a quote quickly and making sure it had all the specifications that I requested. Great service and personality to speak with!"
We responded:
"Nicholas, thank you for your feedback! I'm happy to hear Amanda was able to assist you efficiently and with a friendly touch. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
Mike Owens
August 16, 2025
5
out of
5
rating by Mike Owens
"Jerica Squires answered all of my questions completely. She was punctual in returning calls and was able to find the best rate for my auto insurance."
We responded:
"Thank you, Mike! I'm happy to hear that Jerica was able to assist you so effectively. We’re committed to providing excellent service and finding the best rates for our customers. If you have any more questions or need further assistance, feel free to reach out!"
Soha Mohiuddin
August 15, 2025
5
out of
5
rating by Soha Mohiuddin
"I had a minor issue with my policy and needed some changes, and Audrey was wonderful in helping me resolve it on the phone. She was sweet, patient, and thorough. I appreciate her dedication and the positive experience she creates every-time I’ve called."
We responded:
"Thank you, Soha, for sharing your experience! I'm happy to hear that Audrey was able to assist you with your policy changes. Her dedication and patience are truly valued by our team. If you need anything else, feel free to reach out!"
Eddie De Ville
August 15, 2025
5
out of
5
rating by Eddie De Ville
"Have been with Todd since moving to Texas about 9 years ago. Todd and his team Summer and Audrey have been extremely informative and easy to reach with any questions I have had. You have a Great team!"
We responded:
"Thank you, Eddie, for your kind words! I'm happy to know that Summer and Audrey have been able to assist you over the years. We’re committed to being informative and accessible whenever you need us. Let us know if there's anything else we can do for you!"
Nick
August 7, 2025
1
out of
5
rating by Nick
"Absolute nonsense. $260 per month for 2 used 2000s Toyotas and very poor service. My car overheated in the desert 8 weeks ago and after over an hour of waiting, state farm couldn't find me a tow truck so they said to find one myself (really?) and that they would reimburse me. I have spent at least the last 5 weeks emailing them to get my money reimbursed and only today when I called them did they finally say that the money was being sent out through mail. I needed the few hundred dollars this costed in a timely manner, but this obviously seemed to not be a concern for Todd Durflinger. Even during business hours, their physical office is closed being only open for walk-ins. 1 star at all is being generous because in my experience, state farm does not care. Your people on the phone and through email were nice, but your services are not."
We responded:
"Hi Nick, Thank you for discussing your concerns with us. We recognize that your experience was not acceptable, and we have shared the details of your situation with our Roadside company to help prevent similar issues in the future. We’re glad everything is now set and resolved to your satisfaction. If you need any further assistance, please don’t hesitate to reach out. We appreciate your patience and understanding throughout this process."
Katie Roach
August 5, 2025
5
out of
5
rating by Katie Roach
"Amanda made purchasing insurance a BREEZE!!! Took less than 10 minutes and I am fully covered and ready to go :)"
We responded:
"Thank you, Katie! I'm happy Amanda made your insurance purchase so easy and quick. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Susan Perales
July 31, 2025
5
out of
5
rating by Susan Perales
"I texted today (Thu, Jul 31, 2025, 10:43am) to see if SF would be able to add Roadside Assistance to my policy. And by 10:45am Audrey responded with "I have made that change for you, effective 08/01/2025". I really appreciate the speed of the response. Thanks Audrey, you're the best!!"
We responded:
"Thank you, Susan! I'm happy to hear that Audrey was able to assist you so quickly with adding Roadside Assistance to your policy. We appreciate your kind words and are always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
Tiahkiana Harrell
July 16, 2025
5
out of
5
rating by Tiahkiana Harrell
"Dear Jerica Squire, I wanted to take a moment to sincerely thank you for signing me up for renters insurance. I truly appreciate your help in making the process easy and stress-free. Your support means a lot and gives me peace of mind knowing everything is in place. Thanks again for your time and assistance!"
We responded:
"Thank you, Tiahkiana, for your wonderful feedback! I'm delighted to hear that Jerica made the process of signing up for insurance smooth and stress-free for you. Your peace of mind is important to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Whitney Lafferty
July 16, 2025
5
out of
5
rating by Whitney Lafferty
"I just purchased a new vehicle and Audrey and Summer were AMAZING! They took all of my information and put my truck on my policy with such ease! Audrey was so pleasant to deal with…so easy to talk to and answered ALL my questions! Thank ya’ll!"
We responded:
"Whitney, thank you for your wonderful feedback! I'm happy to hear that Audrey and Summer made the process for your policy so smooth. It's great to know Audrey was able to answer all your questions with ease. We appreciate your trust in us! Let us know if there's anything else we can assist you with."